Terms & Conditions

CANCELLATION POLICY

CLAUSE A | 50% DEPOSIT PAID

 Booking cancelled 2-7 days 100% of deposit.

Booking cancelled 8-30 days prior to arrival full refund of deposit.

CONFIRMED CORPORATE BOOKINGS

CLAUSE B – VOUCHER / INVOICE BEING ISSUED OR CONFIRMED BY TELEPHONE / E-MAIL

 Cancellations 24 hours or less prior to arrival, same day, no show or early departures will be charged at 100% of the total booking amount.

Group bookings (3 rooms or more) cancelled 7 working days or less prior to arrival will be charged at 100% of the total booking amount.

TOUR OPERATORS

Full payment is required 14 days before check-in.

Cancellation Policy as per CLAUSE A.

REFUNDS

Refunds will incur a 10% handling fee of total booking amount.

GUESTS ARE WELCOME TO CHECK IN AS OF 14H00. PLEASE ADVISE IF YOU WILL BE ARRIVING AFTER 18H00.

NO CHECK-IN WILL BE ALLOWED AFTER 21:00 FOR SECURITY PURPOSES.

 In consideration of other guest’s health and comfort and for safety purposes it is a legal requirement that smoking is not permitted in any of the guest rooms or main building.

 Whilst great care has been taken to ensure the safety of guest and their visitors, possessions (secure parking and room safes are provided), Wayside Lodge and the owners do not accept any liability for loss of or damage to guests/visitors property through negligence of the guests/visitors. Guests are expected to have made adequate arrangements for insuring their property, including photographic equipment, laptops, cash and other valuables and vehicles.

Wayside Lodge has a large swimming pool, and large garden surrounds. The pool is un-fenced, and no lifesaving facilities or staff supervision is provided. Children at the pool area must always be accompanied by responsible persons. Guests, their children and their visitors use these facilities entirely at the own risk and therefore indemnify Wayside Lodge and the owners in full and shall have no claim of whatsoever nature against them, including any claim from injury; death; or loss of property which could arise from using these facilities.

Damages beyond ‘wear and tear’, due to guests or their/children/visitors negligence; and loss or theft of items will be for the guests/guest’s company account and will be charge at the discretion of management. 

Wayside Lodge reserves the right to control the admission of people on to the property if they do not have permission to be on the property or if their behaviour is unacceptable, offensive; unduly disruptive; or poses a security risk. Firearms or other weapons are strictly prohibited. Wayside Lodge accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.

Pierre – +27 83 378 3111

Sally – +27 76 282 5252

N4 Waterval Onder